Workforce Development:
CHW & Case Management Training
Bridging the gap between clinical care and community reality. We remove clinical intimidation, equipping frontline teams to turn qualitative social barriers into hard, actionable clinical data.
Foundations of Care Coordination
4 HOURS | ALIGNED WITH CORE CHW CERTIFICATION & CMS HRRP METRICS
Master the critical line between the Clinical Overwrite (Case Managers) and Social Navigation (CHWs). This course provides the guardrails that keep both the patient and the care team safe.
- The Dyad Sorting Matrix (labor distribution)
- 72-Hour Post-Discharge Timeline Audits
- Computing LACE Scores for strategic resource allocation
- The Case of Eleanor M. (Food deserts, transportation, and closing the loop)
The Biology of Energy & Chronic Disease Translation
3 HOURS | ALIGNED WITH CDC NATIONAL DPP & ADA STANDARDS
Strip away sterile clinical jargon. Learn to explain complex metabolic data using high-empathy, low-literacy analogies that completely remove the toxic element of personal blame from a diagnosis.
- Mastering the 'Rusty Lock' insulin resistance analogy
- De-stigmatizing diagnoses (Factory shutdowns vs. jammed locks)
- Clinical translation practicum: Explaining Metformin as 'WD-40' for cells
Numbers, Analogies, & Patient Self-Efficacy
3 HOURS | ALIGNED WITH ADCES CHW PATH & CLAS STANDARDS
Learn to decode diagnostic thresholds (FBG and A1C) for patients using powerful educational frameworks rooted in pure empathy.
- Traffic Light Metric Sorting
- The 'Daily Pop Quiz' (finger-stick) vs. '3-Month Report Card' (A1C) model
- Spotting errors in chaotic handwritten blood sugar logs
SDOH & Z-Code Mastery
5 HOURS | ALIGNED WITH GRAVITY PROJECT, AHIMA, & CMS IQR MANDATES
A deep dive into clinical informatics. Teach your frontline team to convert qualitative patient narratives into quantitative, reimbursable ICD-10 Z-codes with the precision of a surgeon.
- Free-Text-to-Code Pipeline mechanics in the EHR
- Mastering the Core Z-Code Directory (Food, Transport, Housing, Literacy)
- Ethical screening utilizing the PRAPARE tool to prevent patient shame
CHW Scope of Practice & Ethics
4 HOURS | STRATEGIC ALIGNMENT: NCHEC CODE OF ETHICS, STATE CERTIFICATION ACTS
A foundational distance-learning course covering the critical legal and ethical boundaries of frontline work, focusing on dual relationships and the distinct line between giving clinical advice and coaching adherence.
- Navigating ethical boundaries in community settings
- Managing complex, dual relationships safely
- The functional difference between clinical advice and behavioral coaching
Medications Explained
3.5 HOURS | STRATEGIC ALIGNMENT: ASHP, FDA MEDWATCH
Demystifying chronic disease pharmacology for non-clinical workers. Learn to explain how modern medications work using high-empathy analogies while coaching patients through common side effects.
- The First-Line Engine: Explaining Metformin as 'WD-40 for cellular locks'
- De-Stigmatizing Insulin: Reframing therapy as natural hormone replacement
- Modern Biologics: Managing side effects for GLP-1s and SGLT2 inhibitors
- Practicum: Managing transient medication nausea while preserving cultural family dinner traditions
Cultural Humility in Nutrition
4 HOURS | STRATEGIC ALIGNMENT: HHS OFFICE OF MINORITY HEALTH, USDA GUIDELINES
Move beyond rigid, Eurocentric dietary models. Learn a collaborative, non-judgmental posture to help patients upgrade traditional meals without losing cultural flavor or identity.
- Identifying and eliminating implicit bias in nutritional handouts
- The Art of Modification: Substitution, Sequencing, and Re-engineering
- The Recipe Remixer: Interactive visual plate method
- Practicum: Mapping a South Asian dietary upgrade using local assets
Asset Mapping for Navigation
4.5 HOURS | STRATEGIC ALIGNMENT: ABCD INSTITUTE, IRS CHNA MANDATES
Train frontline staff to locate, evaluate, and mobilize hidden community assets, bridging regional geographic health disparities through digital mapping tools.
- Analyzing geographic health disparities and local resource allocation
- Conducting ethical intake screening for social needs
- Navigating and utilizing the ZIP Code Vulnerability Map
Empowered Medical Visits
3 HOURS | STRATEGIC ALIGNMENT: IHI PATIENT-CENTERED CARE, HHS HEALTH LITERACY
Equip frontline navigators to maximize patient self-advocacy during brief clinical encounters, ensuring clear communication between patients and providers.
- Mastering and teaching the 'Ask Me 3' health literacy framework
- Conducting virtual 'Brown-Bag' reviews to flag confusion
- Constructing a 1-page priority patient cheat sheet for visits
Recognizing Diabetes Burnout
3.5 HOURS | STRATEGIC ALIGNMENT: APA/ADA INTEGRATED MENTAL HEALTH, CMS BHI
Learn to accurately differentiate between routine diabetes distress and clinical depression, ensuring safe, warm handoffs to behavioral health specialists.
- Identifying signs of long-term diabetes distress
- Clinical practice scoring using the DDS-17 tool
- Executing safe, immediate, and warm handoffs to teams